Shipping & Delivery
What is the estimated delivery time?
Products are typically dispatched within 1-4 days of order confirmation depending on Your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same.
All the products are transported and delivered using the Lexa logistics team or its partner delivery network.
While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.
Do you ship to my city and location?
We currently deliver in Chennai, Pondicherry, Coimbatore, Madurai, Tiruchirappalli, Tiruppur, Salem, Erode, Vellore, Tirunelveli, Thoothukkudi, Nagercoil, Dindigul, Cuddalore, Kanchipuram, Tiruvannamalai, Kumbakonam, Rajapalayam, Pudukottai, Hosur, Ambur, Karaikkudi, Neyveli, Nagapattinam. We are coming to other cities very soon and will keep you posted!
Are there any shipping charges or any additional hidden charges?
We charge for shipments in certain pincodes. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we charge for shipments to your pin-code or not.
However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actuals in advance
How do I track my order?
The best way to check your order status is to sign-up at lexa.co.in and go to the order tracking page : https://www.lexa.co.in/orders.html. We try our best to deliver your Product before you can even think.
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you :
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
- Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
- In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
- For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
- Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimise the expansion by sanding the sides of the product.
- For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
What if I receive a damaged product?
Lexa team has highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us or write to us at email@example.com.
Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.
- Cancellation prior to delivery - You can cancel your order for any Product at any time prior to its delivery by logging into Your account and selecting the 'Request cancellation' option. For cancellations made before a Delivery Attempt, any advance paid will be refunded as per LEXA's refunds policy. A delivery attempt is defined as a visit to Your ship-to address the customer's home for delivery purposes ("Delivery Attempt"). However, in case of cancellation of any made to order Product ("MTO") prior to delivery, any and all advance paid by You shall be forfeited.
- Cancellation at the time of delivery - In case you are unhappy with a Product, you may can return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed for MTO Products
- Cancellation after delivery is not allowed.
Is there a cancellation fee applicable?
We do not offer exchanges or cancellations for MTO Products. If you cannot accept delivery of the MTO Product ordered by You, we will forfeit the advance order fee paid. Other than that, there is no cancellation fee for on the spot cancellations.
Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.
Refund Policy :
Refunds for items cancelled or returned will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable.